Customer-centricity is an increasingly important requirement for competitive advantage and, ultimately, high performance. As part of this, developing a robust customer analytics strategy has become vital to help identify the segments that matter, draw insights about behavior and point the way to process changes that will impact customer loyalty and profitability. Accenture discusses how some organizations have effectively done this and outlines four principles that will help companies focus their customer analytics efforts. Download the paper here.o
Dialing into nostalgia, Nokia's latest launch sells out in two days in China
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[image: Image of yellow Nokia 3210. Shown on its display is the game Snake]
Earlier this month, Nokia launched an all-new 3210 4G feature phone,
coincidi...