"By now, we all know that we live in a world in which word-of-mouth rules. The recommendation of a friend or family member outweighs anything a brand may have to say for itself.
As a result, marketers from around the world are racing to measure the degree in which their customers, and the market at large, is likely to recommend them. And, more importantly, what they should do to be more liked in the social media space that is called my kitchen. "
Read the full story here.o
Dwarf Giant Smiles So You Won’t Look Dopey - Expressions of positive emotions spread from staff to shoppers and among staff. University of Queensland researchers observed positive and negative feeling...