"By now, we all know that we live in a world in which word-of-mouth rules. The recommendation of a friend or family member outweighs anything a brand may have to say for itself.
As a result, marketers from around the world are racing to measure the degree in which their customers, and the market at large, is likely to recommend them. And, more importantly, what they should do to be more liked in the social media space that is called my kitchen. "
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Video: Why don’t you become your hero? Marshall Goldsmith - Video: Why don’t you become your hero? Marshall Goldsmith. Checkout the great project 100 Coaches.