Spin Away Service Failure Disappointment
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When a retailer fails to meet a customer’s service expectations, the
customer is likely to feel disappointed or even betrayed. There are
circumstances in w...
Sunday, March 27, 2011
Don’t Call Me, I Won’t Call You
This is the headline of New York Times Fashion & Style article by Pamela Paul. Has time come to skip the intrusiveness of calls. Read it by clicking here.o