Spin Away Service Failure Disappointment
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When a retailer fails to meet a customer’s service expectations, the
customer is likely to feel disappointed or even betrayed. There are
circumstances in w...
Monday, March 28, 2011
Mobile on the rise in China
Of China's 1.34 billion people, 1.17 billion (87%) now use a fixed line phone, or a mobile phone. The number of mobile users rose nearly 20 million in the first two months of this year, while fixed line telecommunication companies lost 918,000.o