Spin Away Service Failure Disappointment
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When a retailer fails to meet a customer’s service expectations, the
customer is likely to feel disappointed or even betrayed. There are
circumstances in w...
Monday, August 30, 2010
Online Shopping and the Problem with Pictures
What if the thing that gets online shoppers to buy a product is also the thing that makes them dissatisfied with the product when it arrives? Read the interesting post by Jacqueline (Jax) Conard here.o