Tuesday, October 12, 2010

Customer Analytics: Cutting a New Path to Growth and High Performance

Customer-centricity is an increasingly important requirement for competitive advantage and, ultimately, high performance. As part of this, developing a robust customer analytics strategy has become vital to help identify the segments that matter, draw insights about behavior and point the way to process changes that will impact customer loyalty and profitability. Accenture discusses how some organizations have effectively done this and outlines four principles that will help companies focus their customer analytics efforts. Download the paper here.o